What is a freelance service agreement?

A freelance service agreement is a contract between you (the freelancer) and your client. It sets out what you'll deliver, when you'll deliver it, how much you'll get paid, and what happens if things go sideways.

Think of it as your safety net. Without one, you're relying on handshakes and good faith - which works fine until it doesn't. A signed agreement protects both you and your client, and makes the working relationship clearer from day one.

When should you use one?

Every time you take on a new client or project. Even small jobs. Especially with new clients you haven't worked with before. Common situations include design projects, web development, copywriting, photography, video production, consulting, and ongoing retainer work.

What's included

Scope of work - spell out exactly what you're delivering. Be specific. "Design a brand identity" is vague. "Design a logo, colour palette, and brand guidelines document" is clear.

Payment terms - how much, when, and how. Most freelancers ask for 50% upfront with the balance on completion. Includes late payment terms.

Intellectual property - who owns the work once it's done. Typically IP transfers to the client upon full payment.

Confidentiality - keeps both parties' sensitive information private.

Termination - how either party can exit with reasonable notice, and payment for work already completed.

Signatures - space for both parties to sign. Valid under the Electronic Transactions Act 1999 when signed electronically.